Sergiu Admin

If you wish to change your Direct Debit details, such as your bank account and sort code, you'll need to cancel your current mandate through your banking app or directly with your bank and then set...

You can see your points balance and your pending points balance in the Frasers Plus app. Head over to the Frasers Plus app and sign in Tap the gift box icon at the bottom of the screen; here you’l...

The first thing to check would be your app. Open Frasers Plus and scroll down the page, checking for recent payments. If there's none showing, open 'See previous month' to see if it's been logged t...

Once you've converted your points into your Reward Balance, you can redeem that balance for exclusive rewards! 🎉 You can spend your Rewards in a participating store or website.  To spend your Rewar...

Our Privacy Policy, which you can find here, will provide you with all the relevant information.

To return an item please refer to the returns process for the relevant retailer.

We are committed to supporting our customers and recognise that managing an illness can be quite challenging. If you are experiencing an illness and are finding it difficult to manage your account ...

To view your app, please open on a mobile device. Everything you need to complete payments, manage your instalment plans, earn points and track your exclusive Rewards is in the app. Everything yo...

What happens if I opt out but then change my mind? If you opt out but then change your mind, you can manage whether you want to switch or not, please refer to the email or letter you received to fi...

Yes, you can. You can manage whether you want to switch or not, please refer to the email or letter you received to find out how and when you need to do this by. The expiry date for letting us know...