Sergiu Admin

Yes you do. Everything you need to complete payments, manage your instalment plans, earn points and track your exclusive Rewards is in the app. It is available from the App Store (iOS customers) an...

No, you don’t have to use your Frasers Plus account if you spend your Reward and have any further balance to pay.  You can use any payment method to cover the balance. E.g. if you have a £10 reward...

Usually your points will be added to your pending points balance immediately, but sometimes there could be a delay. It can take up to 48 hours for the pending points balance to be updated.

When returning your purchase to the retailer, this will not immediately show on your Frasers Plus account until the retailer informs us that they have processed the return. Please refer to the reta...

What is Open Banking? Open Banking is the secure way for us to access your financial information when you apply for a Frasers Plus credit account. By consenting to Open Banking, we’ll be able to c...

Complaints Information Firm name: Frasers Group Financial Services Limited Group: (if applicable): N/A Other firms included in this report (if any): None Period covered in this report: 1st November...

Double Points Terms and Conditions Promotion Double Reward Points shall be applied to your ‘Frasers Plus’ credit account (‘Frasers Plus Credit Account’) when you checkout with Frasers Plus th...

When switching you to Frasers Plus, we’ll keep you up to date every step of the way. Please check your email inbox and junk email inbox regularly to keep up to date. The first email you will have b...

Upon completion of the Frasers Plus application, you’ll be informed that you’re all set to go and be sent a welcome email.

Transaction has been crossed-out: this usually means the transaction has been cancelled by the retailer. Incorrect charge: check your receipt for any incorrectly processed items. Missing a re...