How do I opt out of the switch?

What do I do if I want to opt out of switching to Frasers Plus?

You can manage whether you want to switch or not, please refer to the email or letter you received to find out how and when you need to do this by. You will not be able to amend your preference once the expiry date in your email / letter has passed. If you decide to opt out you’ll need to continue making at least your minimum contractual monthly payment as normal.

What will happen to my Studio Pay account?

If you decide to opt out, you won’t be able to place any further orders using Studio Pay. You’ll still need to make payments to your Studio Pay account each month as normal.

What will happen to my Studio Pay account balance?

You’ll still be required to make your monthly payments until any outstanding balance is cleared.

When will my Studio Pay account close?

You will be provided with further information relating to your account after the expiry date in your email / letter.

What happens to my Studio Pay direct debit?

Whilst your Studio Pay account is open, we’ll continue to request your direct debit payments as we do now.

For any further queries

If you have any further queries, contact us about the switch at [e-mail].