Where can I see my refund?

What details can I see about a transaction?

In this article we break down what you see in the app when you open up the details of a transaction. But first, here are some quick links in case you need them:

• Looking to dispute this transaction? Visit our I have a query about a transaction page.

Purchase details

At the top of the transaction detail screen you’ll always see a block similar to one of the examples you see
here. It provides general details about the original purchase you made, including:

• the full purchase amount charged
• the date and time of the purchase
• the date and the time the charge cleared (the order is despatched) or whether the charge is still pending (the order not yet despatched)

Refund details

Tap the transaction in your Home Screen and scroll down to see your refund details.

When a refund has been applied to your purchase, you’ll see this section with the full details of your refund: the total amount refunded and when. When the return has been processed it usually takes 5-7 working days for the refund to be applied to your Frasers Plus account.

You may also see a message in the refund details section that explains how we’ve applied your refund and what’s left to pay (if anything) or if we owe you money back and how much. See examples of these messages below.

Examples

Have more questions about refunds?

• Where is my refund for the return?
• I returned the order why is it still showing on my account?
• I have returned the goods why am I still being asked to pay?

Payment Plan details

Tap the transaction in your Home Screen and scroll down to see your Payment Plan details.

If you still need to pay for some or all of your purchase, you’ll see Payment Plan details.

From this block, you also have access to choose a payment plan if you haven’t yet or to change your previously selected plan. Here you’ll see:

1. how many payments of how much you’re expected to pay on the selected payment plan
2. when you’ll start and finish paying on this plan
3. the total interest that has already been included in your payment amounts (in point 1) *you’ll only see this line if you have selected an interest-bearing plan.

Have more questions about payment plans? Take a look at our FAQs about instalments.

• I have a problem with the interest charged on my instalment plan. What do I do?
• Why am I being charged on a 3-month plan?

Payment Status details

Tap the transaction in your Home Screen ad scroll down to see your Payment Status details.

Lastly, you’ll always have a breakdown of your payment status for each purchase you’ve made so you know exactly how much you’ve already paid against the original order value (principal) and interest, if applicable, as well as exactly how much you have left to pay (calculated based on your current payment plan).

i. Purchase with no payments made

ii. Purchase with one payment made

iii. Purchase with full payments made

When any refunds are applied to the purchase, you’ll see a line added to this calculation to take into account the refund. Depending on how much you had left to pay, this may leave your balance at £0 or in a negative amount that will be credited back to you. In these cases, you’ll see that the purchase has been Paid with refund, and any ongoing payment plan will be paid off (see image iii. above). See our How to contact us page to arrange a refund of any credit.

Have more questions about making payments or how your bill is calculated? Take a look at our FAQs about billing and payments.

• How do you calculate my bill?