Regulatory Complaints – FrasersGroup Fintech Industry

Complaints Information

Firm name: Frasers Group Financial Services Limited

Group: (if applicable): N/A

Other firms included in this report (if any): None

Period covered in this report: 1st May 2024 - 31st October 2024

Brands/trading names covered: Frasers Plus, Studio & Ace

	Number of complaints opened by volume of business
Product / service group	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days buy within 8 week	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	0	0	0	N/A	N/A	N/A	N/A
Credit related	N/A	4,856	4,147	N/A	N/A	30.7%	N/A