Complaints Information
Firm name: Studio Retail Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st April 2021 30th September 2021
Brands/trading names covered: Studio & Ace
| Number of complaints opened by volume of business | |||||||
| Product / service group | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days buy within 8 week | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 0.26 complaints per 1000 policies in place | 22 | 41 | 12% | 29% | 80% | General Admin. / Customer Service |
| Credit related | N/A | 13,020 | 13,312 | N/A | N/A | 76% | N/A |
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