Complaints Information
Firm name: Studio Retail Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st April 2019 30th September 2019
Brands/trading names covered: Studio & Ace
| Number of complaints opened by volume of business | |||||||
| Product / service group | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days buy within 8 week | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 84.29 complaints per 1000 policies in place | 9,947 | 5,013 | 1.7% | 30.9% | 68.3% | General Admin. / Customer Service |
| Credit related | N/A | 10,097 | 8,830 | N/A | N/A | 63.3% | N/A |
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