How will my balance show on Frasers Plus?

Once you’ve received your confirmation email, you’ll be able to log into your Frasers Plus account and see your Studio Pay account balance as displayed below:

1. We’ll transfer your balance onto an instalment plan that offers you the maximum flexibility to repay. You’ll have the option to replan your balance to a shorter instalment plan to reduce the interest you will pay. To pay no interest on your transferred balance you can select a 1 or 3 month plan. See our How do I set or change an instalment plan? FAQ about changing your plan.
2. If parts of your Studio Pay balance were interest free, you’ll see an additional instalment plan in your Frasers Plus account for these specific amounts. You can change the length of this instalment plan as needed and this plan will always remain interest free.

Please note, if your Studio Pay Balance has been placed on a 45 month plan, if you choose to change it to a shorter term plan, you will not be able to re-select the 45 month plan later.

I made a payment to my Studio Pay account just before I was switched.

If you’ve made a payment and your Studio Pay account was switched whilst your payment was still being processed, your payment will also be transferred onto your Frasers Plus account. It will show on Frasers Plus as below:

I made a purchase on my Studio Pay account just before I was switched.

If you’ve made a purchase on your Studio Pay account and it was switched whilst your purchase was still being processed, your purchase will also be transferred onto your Frasers Plus account. It will show on Frasers Plus as below:

You’ll have the option to replan the balance for this purchase and reduce the interest you will pay. To pay no interest on your purchase you can select a 1 or 3 month plan. See our How do I set or change an instalment plan? FAQ about changing your instalment plan.

I returned an order I purchased with Studio Pay just before I was switched.

If you return anything that you previously purchased using your Studio Pay account and you're still waiting on the refund, we’ll credit your refund onto your Frasers Plus account. It will show on Frasers Plus as below:

I already had a Frasers Plus account and my credit limit isn’t as expected?

As part of switching your Studio Pay account balance onto your existing Frasers plus account you may have received an email advising that your credit limit will be changing. Please refer to your email for more information.

Can I replan my Studio Pay balance?

You’ll have the option to replan your balance to a shorter instalment plan to reduce the interest you’ll pay. To pay no interest on your transferred balance you can select a 1 or 3 month instalment plan. To ensure you are on an interest free plan, make sure to change your plan before you make your monthly payment.. See our How do I set or change an instalment plan? FAQ about changing your plan.

Please note, if your Studio Pay Balance has been placed on a 45-month plan, if you choose to change it to a shorter term plan, you will not be able to re-select the 45-month plan later.